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Customers Testimonials at Chepstow Trade Centre in Caldicot, Monmouthshire

  • Hi , just a quick note to say a big "thank you" for my lovely new(to me) car. You are right, it drives like a dream and I am so chuffed with it. It`s now the second car we have bought from you and both cars have been a great price and immaculate. We happily recommend all our friends and family to come to you first when looking for a car. Thanks again, Mike and Laura.
    Laura Cox
  • What a top bloke tim is no bullshit what he sales is tip top no pressure to buy I will recommend him to anyone first look think he`s a geezer but talking to him he don`t give you no bullshit he knows what he is talking about very trusting I`ve just bought a car off him and I`ve just put it through its paces and what he said is true solid as a rock top man Tim.
    Dave Black
  • I have just had a very pleasant car purchase experience; from the moment I arrived to the driving off in my new car.I found a high level of honesty and integrity at Chepstow Trade Centre that I`ve not had anywhere else and will not hesitate to send my friends here.Highly recommended!
    Christopher Morris
  • I couldn't be happier with the customer service Mark and Tim are highly professional and friendly guys and provide a no frills, no nosence experience . They even sorted my monthly tax payments for me before I left the office, this is my second car from CTC not because the previous car was faulty but purely because I was a faulty driver. I would highly recommend them to anyone ,with a huge collection of cars a very fare prices to the vast rage they hold i would urge anyone looking for a new vehicle to go meet the lads and take a peak you will not be dissapointed. Thankyou Chepstow Trade Centre.
    Sarah Grindle
  • I have just had a very good time purchasing my new car from chepstow trade centre. Tim the owner was very good welcomed me with hot drinks which was nice knew everything about the cars he sales which is good to hear and time was no issue. The bmw i bought i can only describe as in new condition drove faultless and got for a very good price these boys are doing it the wright way which is good to see. I would recommend this company to anyone and i am very pleased could not be happier thanks again.
    Hayden Mansell
  • We just purchased a merc clk convertible off of tim at chepstow trade centre. It was lovely the whole time we were there we felt welcomed and no pressure at all left alone to look around the car offered hot drinks very impressed how clean the place was and most of all how good the car was it was what i have been looking for for a long time very pleased i will deffo go back to chepstow trade centre in the near future.
    Leah Williams
  • Just bought the mitsubishi shogun and i have to say what a fab pair of guys these two are .Its a great car at a great price Mark and tim are very honest about the car .Not the normal sales patter its very relaxed havent got any pushy sales people hanging around .Will definitely recomend them if you are going to buy a car .Once again thank you tim and mark hope to see you in the future for my kids cars.
    Claire Vincent
  • Hello Mark hope you are really well My son & I could not be happier with the service we received from you at Chepstow Trade Centre. Your enthusiasm and knowledge and, above all your concern for the customer shines throughout the experience of buying a car. It was a real pleasure doing business with you, and a real change from other car sales we visited, and believe me we went to many before we found the best!You offered to collect me from the station, and you even offered me breakfast whist I waited to have the lock done as you wouldnt let me have his first car without it being 100% right! So fantastic price.I would not hesitate to recommend you to anyone and everyone. Many thanks for helping my son find his first car at a great price he is very happy and cant wait to pass his test.Take care and many thanks again.
    Jon White
  • Would not hesitate to recommend Chepstow Trade Centre for one second! I am beyond happy with the VW Golf I purchased which I feel was very fairly priced and honestly described! A warning light did appear on the car but Tim was simply brilliant - the issue was just a sensor but Tim paid the full repair bill without any quibbles. If you are looking for simple, honest, friendly trading and great cars at great prices, you need look no further! Thanks guys for an all round great experience! :)
  • Chepstow Trade Centre - Highly Recommended! I've had a bad experience buying once before from a previous car dealer, but I liked Tim's non pushy attitude, personality and knowledge of the car I purchased and would highly recommend to anyone thinking of buying from Chepstow Trade Centre.
  • Great buying experience! Viewed car online and then went to CTC. Great customer service, no hard sales and gentleman was very knowledgeable, going through features, service history etc. All information required was forwarded immediately (bank details, tax information etc) and purchase confirmed and made within 48 hours. On collection, tax was sorted and car was spotless. Would highly recommend to anyone looking to purchase a car.
    Gillian Dunster
  • Excellent, friendly, cars were kept in a clean and tidy environment. Provided plenty of information about the car, allowed us time to look at the vehicle without any sales pressure, and gave us the opportunity of a test drive.
    Sophie Picton
  • Tim was really helpful and straight forward to deal with. We discussed the deal over the phone as I was travelling some distance; he was honest on the condition of the vehicle and committed to fixing some of the issues he'd found which he had done for when I arrived. Although he didn't want my p/x he was very polite and helped me by picking me up from We Buy Any Car which was above and beyond what I expected (I think I caught them at a quiet time on a Monday morning, taxi service isn't something they usually do!). I'd recommend them both, showroom is in good condition, they looked like they had a decent stock of good quality cars although I didn't spend time browsing as I knew what I was travelling down for. All in all an excellent experience. Thanks guys.
  • The VW Golf I bought was excellent with full VW history and in great condition, honestly described! A warning light came on the car, it was just the DPF sensor, but Chepstow Trade Centre agreed to pay the repair costs in full for the sensor to be diagnosed and replaced at my local garage - problem solved and the car is better than ever! Would never hesitate to recommend these guys, brilliant experience! :)
    Lewis Morley
  • Have just come away with a lovely Ford Fusion for my wife . Very friendly , helpful guys . Not at all pushy . A nice experience . If your looking to buy a good , affordable second hand car , I highly recommend CTC. Thanks guys.
    Jess Parker
  • Absolutely happy with our new car ...exelentValue for money and service of the guys :-)
    Steven Appleby
  • Thanks for an excellent service. Tims saved me a lot of time finding me a good-priced, economical motor. Time I simply do not have! Tim looks at exactly what you need from a car and tells you straight without any sales talk. He knows the market inside out and above all he knows people and whats important to them. He also sorted out my part-exchange headache. Id recommend CTC to anyone.
  • Hi Tim, It may cost £6.50 to come over the bridge, well worth it I may say and also to find an excellent Mercedes that you had described completely accurately. The car was better than expected and did the 70 miles home so smoothly I nearly dropped off!! The information Tim gave me on the phone was spot on and it is great to find an honest low mileage / owner car in great condition. Thank you for your honesty Mike.
    Mike Douglas
  • Recently purchased a Vauxhall Corsa from Chepstow Trade Centre. Would recommend them to anyone looking to buy an amazing quality secondhand car. I received the best service before and after the purchase. Tim and Mark couldn`t of done more to help when there was a small problem with the car and had it fixed within days. The car runs perfectly really happy with everything, can`t fault anything. Thank you very much for your amazing service.Thank you Tim and Mark, really impressed with the car, couldn`t ask for a better first car.
  • Thank you for everything and sorting out the car in time for me so I had it before I did my test.
    Tom Elliott
  • Very pleased car is perfect in every way.Quick and efficient service very pleased.
    Denise Martin
  • Just bought my new car from those guys and would like to say a few good words. Top service, highly recommended. Warranty as promised, had small problems with my car after I bought it, all was sorted fast and without any problems. Came all way from Devon to bay my new car and it was worth it. Thank you!
    Mikus Rutkovskis
  • Hi guys,Just a word to say how pleased I am with the Lexus GS 300.A great car at a great price with service to match.A pleasure to deal with.Many Thanks.Regards Fred.
    Freddy Bennett
  • Thank you to Tim for a excellent non pushy sale. Very happy with my purchase of a black Peugeot 307. After purchasing this car I experienced a few problems and the car needed to be checked over at a garage but Tim was excellent in supporting this and even spoke to the car garage and warranty company on my behalf. Everything has now been sorted and I would certainly be recommending this car sales and also be returning to part exchange my partners car in the near future. Scott.
    Scott Allan
  • Dealt with Tim over the phone and immediately got a good feeling about this car, so I travelled down from Preston for it. Was picked up by Mark from the train station. Both chaps very friendly and obviously passionate about their job. The car was tidy and seemed appropriately priced, so I happily drove it away. Sadly 300 miles later I did have a problem with the rear brake which I accept Tim or Mark could not have envisaged - this was a 13 year old used car after all. It would have been most impractical and prohibitively expensive to return it to Chepstow so I had it repaired by my local garage. After assuring himself it was a legit issue, Tim immediately accepted responsibility for it and we negotiated a contribution for its repair which was paid out promptly. We all accept that second hand cars can consequently carry hidden defects and a measure of their seller is whether they take ownership of any problems as they arise or hide behind excuses. I`m happy to report that CTC did not shirk on this and we had a quick no-fuss resolution to both our satisfaction. I whole-heartedly recommend them to all used car buyers out there!"
    Andrew Wiles
  • Many thanks both of you for the non pushy sales talk while looking for a small car for my daughter she came away a happy girl .3 drivers in our household if we need another car we will be back.
    Victor Kibble
  • So pleased I bought my new car from these guys . Fair prices for top cars . I went all over the place first just to see what was about & they won hands down. Also no bull . Highly recommend ctc.
    Jason Davis
  • Was looking to down size my car iv had for 7-8 years. My father found add an off we went for a look. Service was excellent warm welcoming and friendly. Told us everything about the car we were seeing. 20 minutes later iv got a quality second hand new car. Would definitely recommend you give it a look.
    Lisa Devney
  • My son has been saving for his first car, and we'd been looking for a little while here as the cars always looked lovely condition and reasonably priced. He saw a fiesta he liked so he bought it. It did have a small unforeseen problem that we couldn't see until he'd driven it a little while. We spoke to Mark and it was sorted straight away no problem or quibbles.. Excellent service, and my sons loves his new car ! Thanks :)
    Gill Rees
  • Went today to purchase a used car (seat ibiza). Very welcoming and car kept in great condition and well priced. Highly recommend this honest car dealer.
    Robert Jenkins

I have just had a very pleasant car purchase experience; from the moment I arrived to the driving off in my new car.I found a high level of honesty and integrity at Chepstow Trade Centre that I've not had anywhere else and will not hesitate to send my friends here. Highly recommended! - by Christopher Morris

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We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows:

Write to them at Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Webite: www.financial-ombudsman.org.uk